After looking at one book for the fourth time, the binding has come apart and the pages are coming out of the book. I received my order this evening and I am very unimpressed with your binding. Here is the e-mail and photos I sent to them a week ago: That was ONE WEEK AGO, and I still have not heard anything back from them! I was mad before but gave them the opportunity to correct this situation and they haven't even bothered to respond!!! Now I am livid!! I checked all my spam folders and junk e-mail even though I put them in my address book but still haven't gotten an e-mail back and it's getting close to Christmas now and even though I have been working on this for months, I probably won't have anything to give to my family at Christmastime now!
I immediately wrote an e-mail to their customer service telling them what had happened and that I was NOT happy and even attached 3 photos to show what had happened. So then I opened up another book (I left the other 4 in the plastic envelope they came in) and opened the pages almost flat but not quite flat and the binding started coming apart too!!! I was FURIOUS!! These are books that will be looked at over and over and the binding should be a lot stronger!! I looked through one of the books a few times and was still happy, then I looked through that same book for the fourth time and the binding came all apart!!! When I first opened them, they seemed a little small and they cut off the sides of some of my layouts, but I was still impressed, the printing came out great and I was happy about them. My order was shipped in a few days and this past Thursday I received my order via FedEx. So I downloaded their software, created my book and paid $110 USD for 5 paperback books for my family.
I checked it out and even though the shipping was expensive to Canada I decided it would look a lot better than if I printed it on my own. I wasn't sure if I was going to print them out myself or what until I saw someone post about.
I spent the last few months gathering family photos from this past year and have been making digital layouts of them with the intention of creating a family album as Christmas gifts for my in-laws.
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